Grievance Policy

We look on feedback, both positive and negative, as an opportunity to continuously improve our service. If you wish to discuss the care and/or service you received while a patient here, please ask the nurse taking care of you to speak to the Administrative Director or the substitute person assigned to answer grievances.

Patient Advocate
2300 53rd Avenue, Suite 200
Bettendorf, Iowa 52722

The investigation/resolution will be reported back to the patient within 10 working days.

Iowa Department of Inspection and Appeals

Medicare Ombudsman